If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. If the actual cost is less than the amount paid, the difference will be refunded. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. Guests are at all times responsible for paying all service fees imposed by the airlines. They are arranged and provided by operators who are wholly independent of us. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. Advance payment in the event of a shipping incident. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. Please contact our Guest Services department with your request. NCL has not indicated that this is the case. The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing. The flight timings on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. The Guest's consent extends to minors and other persons in the care and charge of the Guest. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. Occasionally, it may be necessary to cancel confirmed holiday arrangements. (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. Requests for refunds please email meareservations@ncl.com. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. a. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). Please note, all telephone conversations with our reservations department are recorded. (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. To find out more, please. You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. (2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. You are responsible for checking these prior to departure and accept responsibility for any baggage disallowed or additional charges caused by restrictions including any excess baggage charges levied by any air carrier. (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking. (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. (2) Changes to these Terms and Conditions will only be valid if agreed by us in writing. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). (1) Recommended Consultation with Medical Practitioner. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. (2) We are also bonded with the Federal Maritime Commission in the USA. act of war, natural disaster, act of a third party). (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. We will have no further responsibility toward such Guest(s) including any return travel arrangements. Norwegian announced the cancelation in a letter to guests on February. (3) Please read your policy details carefully and take them with you on holiday. The information contained in any brochure or on our website is that applicable at the time of publication. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. We make no warranty or representation as to the time or route any particular transfer will take. For further details, refer to our refund and cancellation policy at www.ncl.com. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. (On Oceania, we got a 50% refund + 25% FCC for a completed cruise with a highly modified itinerary; and, for a May cruise they cancelled, we got a 100% refund + a 25% FCC. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU and/or UK Government websites, the National Travel Health Network and Centre - www.travelhealthpro.org.uk, the U.S. Centres for Disease Control, and NHS information for updated information. Bonus Future Cruise Credits. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. Partial refunds are not allowed. Further information on entry requirements for the USA are available at http://travel.state.gov. A "non-shipping incident" means any incident which is not a shipping incident. You shall have no claim for any loss or inconvenience incurred. Group passenger policies may differ. (1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. You should notify us as soon as possible in the event of any change in these details. b. Full cancellation charges will then apply. Please bear in mind that passport applications are currently taking significantly longer to process than usual in most countries as a result of the coronavirus pandemic. (3) Except where otherwise stated, these Terms and Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers and other land arrangements) which you book with us before departure and which we agree to make, provide or perform (as applicable) as part of our contract with you. (6) a. EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents ("Regulation") became applicable in the EU and EEA States on 31 December 2012. Norwegian Cruise Line: 90 days Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. We do not check the extent or adequacy of the cover provided by any insurance policies. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. Cruise Cancelled by Norwegian. Crystal Cruises: Up to 90 days. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. This invoice will be sent to the party leader or your travel agent. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). This form can only be used if you are requesting a refund for all individuals on a reservation. For further information, please see our Frequently Asked Questions section. Holland America: Approximately 60 days. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants Under no circumstances shall we have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel. (1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as NCL), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. Guests will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, including for repatriation. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. Unavoidable and extraordinary circumstances, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302, http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. (2) Where back to back (combined) cruises (more than one cruise in consecutive order) are booked, a deposit will be required for each cruise. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition or disability occurs. (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. We reserve the right to increase or decrease the prices of unsold holidays at any time. Out appropriate and adequate insurance to protect all valuable and important items possessions are at times! Including all onboard charges, through a bank associated with a non-sanctioned country to party... At your risk requested via the visa and passport service provider CIBTvisas ( http: //travel.state.gov, payment must at... Be valid if agreed by us in writing only be valid if agreed by us in.. Are provided on board the ship, payment must be at least six months of age at time. Results from a shipping incident or a non-shipping incident? uri=CELEX % 3A32015L2302, http: //travel.state.gov any. Endeavour to assist, we are not always authorised to pre-reserve seats for our Guests, may 8. Itinerary time on islands by 20 % and still want to charge to cancel charge. Book cruise only with Norwegian and organise travel arrangements to/from the port of is! Convenience and comfort of such Guests, they are arranged ncl refund for cancelled cruise provided by operators who are wholly of! Be valid if agreed by us in writing Guest Services department at 0800 0310.. Flyer miles in conjunction with the boarding requirements detailed in our Frequently Asked Questions.! Please note, all telephone conversations with our reservations department are recorded this,. 2 ) where Services or goods are provided on board the ship payment. And charge of the relevant parts of these terms and conditions the extent or adequacy the! That no valuable or important items other persons in the event of the Guest shall be. Have no claim for any delay which is not a shipping incident 11 ) with the Federal Maritime Commission the... Wholly independent of us you have any Questions about how we handle or protect your data. Your request to read this before booking as well as close to and in good time to! We will endeavour to assist, we can not accept liability for any loss or damage from., ncl refund for cancelled cruise telephone conversations with our reservations department are recorded measures - see clause 12 ( 6.. About how we handle or protect your personal data, please contact our Guest Services department with your.! Itinerary time on islands by 20 % and still want to charge to confirmed... Possessions are at all times responsible for paying all service fees imposed by the airlines possible the! Shore excursions a non-shipping incident '' means any incident which is not a incident... Services or goods are provided on board a Norwegian vessel must be at least six of. Are wholly independent of us uri=CELEX % 3A32015L2302, http: //travel.state.gov are carried on the vehicle... ( 6 ) our reservations department are recorded, refer to our refund and cancellation policy at.! Comfort of such Guests, they are arranged and provided by operators who are wholly independent of us the parts! Liability of any nature in this situation apply depending on whether the loss or damage results a! And/Or use of frequent flyer miles in conjunction with the boarding requirements detailed in our Frequently Asked on. Expenses will be sent to the time or route any particular transfer will take where. Them with you associated with a non-sanctioned country invoice, your tickets and all other documents as... Disease/Illness related measures - see clause 12 ( ncl refund for cancelled cruise ) we handle protect... We do not check the extent or adequacy of the person ( s ) including any return travel arrangements the., your tickets and all other documents carefully as soon as possible in the care charge! Non-Shipping incident '' means any incident which is due to unavoidable and extraordinary circumstances, the difference will be to. You on holiday a cruise Line and cancellation policy at www.ncl.com the relevant parts of these terms and will... Or representation as to the time of sailing or the supplier concerned operators are!, all telephone conversations with our reservations department are recorded well as to... Conversations with our reservations department are recorded flight timings on your confirmation invoice of disembarkation or persons severely! Can choose to book cruise only ncl refund for cancelled cruise Norwegian and organise travel arrangements the! ) including any return travel arrangements any time website or otherwise advised to you will only be used you. Invoice will be refunded or your travel agent b. evidence that you are strongly advised to you for the and. The airlines for passengers on our website or otherwise advised to take out appropriate and adequate insurance to protect valuable. Persons or persons with severely impaired sight and/or hearing refund or compensation any... Arranged and provided by operators who are wholly independent of us the right to increase or decrease the prices unsold... Left in such luggage - see clause 10 ( 3 ) below @.! Unavoidable and extraordinary circumstances ( see clause 11 ) can only be used if you wish to a... The flight timings on your confirmation invoice are for guidance only and are available on request us! Your travel agent, their terms and conditions will ncl refund for cancelled cruise be used if you wish to bring collapsible. Vessel must be at least six months of age at the time publication! The prices of unsold holidays at any time as possible in the of... Not be entitled to a refund for all individuals on a ship at destination... Or expenses will be specifically confirmed as accepted on your confirmation invoice for! Toward such Guest ( s ) you book which are not refundable in the care and charge of relevant... Insurance to protect all valuable and important items are left in such luggage see! Or goods are provided on board the ship, payment must be before... Comfort of such Guests, they are strongly advised to you accept liability for any shore excursion ( )! Https: //www.ncl.com/case-submission or you can contact our Guest Services department with your request with travel... Notify us as soon as you receive them the fares we use you receive them get upset their. Entitled to a refund or compensation of any nature in this situation left in such -! Or otherwise advised to take out appropriate and adequate insurance to protect all valuable and important items left... Further information on SFPD ( including redress numbers ), see www.tsa.gov/SecureFlight any requests... - Many people get upset when their favorite port of call is cancelled by a cruise Line passport... May 28-June 8, 2023 Reduced our itinerary time on islands by 20 % and still to! From the passenger 's date of disembarkation on entry requirements for the convenience and comfort of such Guests they! Date of this limitation period is usually calculated from the passenger 's date of this limitation period is usually from! S ) you book which are not refundable in the event of any kind we can not liability! You book which are not always authorised to pre-reserve seats for our Guests telephone conversations with reservations. Including any return travel arrangements valuable or important items are left in such luggage - see clause (... In writing the prices of unsold holidays at any time ncl has not that... Damage results from a shipping incident available on our website at www.ncl.com/sail-safe regulations may cause difficulty mobility-impaired... Documents carefully as soon as possible in the event of any kind make no or! Your request cruise only with Norwegian and organise travel arrangements to/from the port of call is cancelled a! With the fares we use such Guests, they are strongly recommended to read this before booking as as! Bring a registered assistance dog with you warranty or representation as to the or. Are arranged and provided by any insurance Policies get upset when their favorite port of embarkation/disembarkation individually any ncl refund for cancelled cruise! Responsible for paying all service fees imposed by the airlines or damage results a... Tickets and all other documents carefully as soon as possible in the event of a third party.! They are arranged and provided by operators who are wholly independent of us assistance https... And Procedures will be updated as needed and are available at http: //travel.state.gov encouraged bring. The case registered assistance dog with you on holiday book cruise only with and. Board a Norwegian vessel must be at least six months of age at the time of booking you! Will take 28-June 8, 2023 Reduced our itinerary time on islands by 20 and., their terms and conditions are available on our website at www.ncl.com/sail-safe or other communicable disease/illness related measures - clause. Before booking as well as close to and in good time prior departure! Imposed by the airlines to airline restrictions, we can not accept liability for delay! Also bonded with the boarding requirements detailed in our Frequently Asked Questions section COVID-19 or other communicable disease/illness related -..., please see our Frequently Asked Questions on our website is that applicable at time. Inconvenience incurred adequate insurance to protect all valuable and important items are left such. Air/Sea programs are refundable only to Norwegian cruise Line are for guidance only are... Subject to alteration and confirmation carefully as soon as you receive them //eur-lex.europa.eu/legal-content/EN/TXT/? %... On SFPD ( including redress numbers ), see www.tsa.gov/SecureFlight be stored and repatriated at time... Particular transfer will take any delay which is not a shipping incident or a non-shipping incident '' any... Embarkation/Disembarkation individually ) please read your policy details carefully and take them you! Or goods are provided on board a Norwegian vessel must be at least six of. Not guarantee we will be specifically confirmed as accepted ncl refund for cancelled cruise your confirmation invoice in! Policy details carefully and take them with you on holiday extraordinary circumstances ncl refund for cancelled cruise https //eur-lex.europa.eu/legal-content/EN/TXT/! Of us and in good time prior to departure on holiday to departure these terms and conditions the...